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Customer Service

 

Great customer service is our number one goal. Though we can’t always foresee shipping issues, we're here to help and will go above and beyond to make your shopping experience a positive one! Please keep in mind that because we work 5 days a week, you may not receive a response from us over the weekend.

The information on this page is abridged for your convenience. Please review our Sales and Return Policy in full before placing an order or requesting a return.

 

Contact Us

For questions and inquiries, you can contact us by e-mail at customerservice@cardiffskate.com or by mail at 2187 Newcastle Ave, Ste 204, Cardiff, CA, 92007.

 

Credit Card Charges

Credit card charges are processed during checkout.  If for any reason we cancel or cannot ship your order, you will be notified and your charges will be reversed.

 

Returns & Exchanges

You can easily return any Cardiff Skate Co. product to the retailer from which you purchased it, subject to that retailer’s return policy. 

Unless otherwise noted, you will be responsible for any shipping costs incurred when returning or exchanging your item. 

All Cardiff Skate Co. products purchased through the Cardiff Skate Store can be returned or exchanged for an equivalent product within 30 days of the date you received it, subject to the following exclusions:

  • The item appears worn or used.
  • The item was a gift card or safety gear (for example, helmets or wrist guards).
  • The item was on sale.
  • The item was non-returnable (or non-returnable if opened).
  • The Cardiff Skate Co. return team wasn’t able to locate the order number or other information needed to process the return.
  • The item is being exchanged from an address outside the continental United States.

To initiate a return or exchange request, please see our Returns & Warranty page.

  

Shipping & Transit

Within the continental U.S., orders over $20 include FREE FedEx Ground Shipping! Please keep in mind that during busy seasons, handling times may be delayed. If you email us we can try to process your order ASAP.

For shipping and transit times, please refer to our Shipping page.

 

Warranty Information

All new S-series skates are warranted for 1 year from the date of purchase; all new Cardiff Cruiser® skates are warranted for 180 days from the date of purchase; all new Cardiff Cruiser® longboards are warranted for 120 days from the date of purchase; and all refurbished S-series skates are warranted for 60 days from the date of purchase. The warranty covers defects in material and workmanship. Normal wear and tear, damages caused by abuse, accident or lack of reasonable care, non-observance of the instructions for use, poor maintenance, and modification of the product are not covered under the warranty. Proof of purchase required for warranty claims.

To initiate a warranty claim, please see our Returns & Warranty page.

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